Support
MTW’s support of our software products within our customer implementation are generally governed through Service Level Agreements executed with each customer. This agreement clarifies both parties’ responsibilities and procedures to ensure customer needs are met in a timely manner. Contacting your MTW Client Relationship Manager is the recommended first point of contact to receive assistance. However, MTW provides the following Helpdesk support contact methods for emergency situations.
Contacting the GMS Helpdesk:
| Method | Details | Support Hours |
|---|---|---|
| Email: (preferred) | gms.helpdesk@mtwsolutions.com | M-F 7:00 am – 6:00 pm Central Time. Emails are monitored outside this windows for Severity 1 incidents reports. |
| Phone: | 913-766-7081 | M-F 8:00 am – 5:00 pm Central Time |
Contacting the COMPAS Helpdesk:
| Method | Details | Support Hours |
|---|---|---|
| Email: (preferred) | compas.helpdesk@mtwsolutions.com | M-F 7:00 am – 6:00 pm Central Time. Emails are monitored outside this windows for Severity 1 incidents reports. |
| Phone: | 913-766-7081 | M-F 8:00 am – 5:00 pm Central Time |